These terms and conditions provide detailed information for patients considering cosmetic and medical skin procedures with Cosmedics Skin Clinics, trading as London Mole Removal Centre
1. Consultations
A consultation with one of our doctors costs £75. Prices for treatments carried out in the same appointment as the consultation will include the consultation fee (note: same day procedures are only undertaken where the procedure is deemed appropriate to do so AND the patient understands the full extent of the costs, risks and potential side effects and is consenting to proceed on that knowledge).
For all appointments credit card details will now need to be given. They will be stored on Sage Pay. The card will be pre-authorised for the consultation fee as outlined above. The card will not be charged in advance but will be charged if a client fails to attend the appointment or cancels outside of the cancellation policy time and doesn’t contact us.
See below for cancellation policy.
2. Our fees include (as applicable)
a. Operating theatre charges
b. Consultation and procedure fee
c. Anaesthetic fee if required.
d. Follow up as required for free.
3. Our fees exclude (as appropriate)
a. Consultations and treatment of medical conditions that may arise that are not related to your agreed procedure either before or after surgery.
b. The correction of previous procedures or treatments not performed by our doctors
c. Additional treatments that are deemed above and beyond what was discussed at the initial consultation and price structure.
4. Payment Terms
Payment must be made either in advance or at the time of the procedure.
We accept cash and the following credit cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We no longer accept cheques and do not accept Amex (American Express).
5. The consultant / cosmetic doctor
The consultant / doctor is engaged by Cosmedics Skin Clinics so we can provide his or her services to you. The consultant is not employed by the clinic or Cosmedics and is an independent contractor. All doctors are covered independently with own indemnity policies. The company also has medical indemnity insurance.
You must answer any questions put to you by the consultant or other clinical staff truthfully, completely and accurately and provide any information which may affect your initial consultation, treatment or recovery.
6. Personal Details
You agree that we Cosmedics can use your personal details for the purposes of providing you with medical and surgical services as well as providing pre- and post-treatment advice for you.
This information may be provided to other clinical organisations and individuals (including the consultant, clinical staff and the hospital) for the same purposes but only in connection with ongoing medical care.
We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell us. If you do not tell us, we will assume you are happy to receive this information.
All credit card details are stored securely off-site by Sage Pay in accordance with PCI compliance regulations.
7. Pricing
Prices are subject to consultation. Any price quoted in your consultation will then take precedence over prices that may be quoted on this website or elsewhere. The Company reserves the right to change prices at any time without notice.
8. Refusal of Treatments
There are several reasons that a doctor may consider that a treatment is not a suitable option for an individual and Cosmedics has a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that surgery or treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such surgery.
Please note that we do not provide treatments for anyone aged under 18 years.
9. Disclaimer (mole, wart and verruca removal)
Our aim to to provide a first class service however we cannot guarantee that treatment is possible until the lesion / mole / wart / verruca has been seen by our doctor; whose individual advice takes precedence over any previous information given.
Only once you have been assessed can we give you a full recommendation on what is your best treatment option. Occasionally that may mean a referral to another specialist whether it by for a different type of laser or for the complexity of the concern.
10. Histology/Testing
We may advise patients to have their cysts sent for histology / testing. We charge the lowest prices possible for histology as we realise patients often feel it is not required, but occasionally rare or suspicious things are detected early on in lesions that can look normal, which is why this is good practice. We make no financial gain from this service.
Histology / testing of the removed skin lesion is mandatory if the Doctor recommends it to ensure there are no abnormalities. The doctor will clarify this at the consultation and may refuse to do the treatment if the client refuses the histology recommendation or else ask the client to sign a document stating they went against the Doctors advice.
Any test results or correspondence will be sent to your email account via an encrypted system called Egress. Should this not be preferable, please let us know at your appointment.
Cancellation Policy
We do understand if clients are unwell or have other commitments, but please give us as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy. For all doctor appointments we operate a 48 hour cancellation policy with a fee of £75.
Please note, any deposits paid and held on account will expire after 6 months.
Website Information
The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified doctor or other qualified healthcare professional.
We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.
Complaints Procedure
We are committed to providing a professional service to all our clients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 020 7386 0464 for further details or email info@mole-removal.co.uk. We will endeavour to deal with any matters arising promptly and efficiently.