These terms and conditions provide detailed information for patients considering cosmetic and medical skin procedures with Cosmedics Skin Clinics, trading as London Mole Removal Centre
1. Consultations
Consultations with our Doctors/Surgeons are chargeable as follows. These costs exclude treatment, which is quoted separately:
- Doctor/Surgeon Treatments – £75
The fee is paid in advance to secure your appointment. This fee may be deducted from the cost of any treatment carried out on the day. This means in the same appointment as the consultation – where both Doctor/Surgeon and patient agree to go ahead.
Consultation Fee Payment
For all appointments with Doctor/Surgeon, the consultation fee is payable at the point of booking by credit card using a secure payment portal. This is now a booking requirement. The consultation fee will be retained if a client fails to attend the appointment or cancels outside of the cancellation policy time and doesn’t contact us. See below for cancellation policy.
Insurance
Cosmedics Skin Clinics operates on a self-pay basis only. We are not affiliated with or recognised by any private medical insurance providers, health plans or reimbursement schemes.
All consultations and treatments must be paid for by the patient directly. Any reimbursement claim with an insurer is solely the patient’s responsibility, and Cosmedics Skin Clinics accepts no liability for any fees that are declined, refused or not covered by an insurer.
Patients must confirm any potential reimbursement eligibility with both their insurer and Cosmedics Skin Clinics before proceeding with any consultation or treatment. Cosmedics Skin Clinics cannot be held responsible for any reason a claim is subsequently deemed invalid, declined or not reimbursed.
Booking
Bookings for specialist treatments including Upper Blepharoplasty, Thread Lift, Haemorrhoids require a £500 deposit to book the actual treatment appointment following the consultation. This deposit will be deducted from the full treatment costs. The balance of the treatment costs is payable 48 hours prior to the actual treatment. See below for cancellation policy.
Treatment Availability
Please note, certain treatments are only available in selected locations. Our booking team will be able to advise on this fully and will be able to advise on the latest availability information.
2. Pricing
- The Company reserves the right to change prices at any time without notice.
- Prices quoted on the website are an accurate guide and will be confirmed in consultation, after the Doctor/Surgeon has made a full assessment; as individual requirements do vary.
- Any price quoted in your consultation will always take precedence over prices that may be quoted on this website or elsewhere.
Our fees include (as applicable)
- Procedure room fees/charges
- Consultation and procedure fee
- Anaesthetic, dressings as needed
Our fees exclude (as appropriate)
- Consultations and treatment of medical conditions that may arise that are not related to your agreed procedure either before or after surgery.
- The correction of previous procedures or treatments not performed by Cosmedics Doctors/Surgeons
- Additional treatments that are deemed above and beyond what was discussed at the initial consultation and price structure.
- Additional prescriptions for pharmacy related medication.
Vat on medical treatments
Medical/aesthetic consultations and treatments by Cosmedics are for the restoration, maintenance and protection of skin health and as such are VAT exempt. If this is not the case for your visit VAT will be added.
4. Payment Terms/Credit Policy
Payment terms
Payment must be made either in advance or at the time of the procedure. We accept cash and the following credit cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We no longer accept cheques and do not accept Amex (American Express).
Client credit policy
Any client credits need to be used within 6 months of the date on which they were issued. Any previously paid but unused appointment deposit fees held on a clients account must be used within 6 months of the initial payment date.
5. The Consultant / Cosmetic Doctor
The consultant / doctor is engaged by Cosmedics Skin Clinics so we can provide his or her services to you. The consultant is not employed by the clinic or Cosmedics and is an independent contractor. All doctors are covered independently with own indemnity policies. The company also has medical indemnity insurance.
You must answer any questions put to you by the consultant or other clinical staff truthfully, completely and accurately and provide any information which may affect your initial consultation, treatment or recovery.
6. Follow-Up
Follow-up appointments are specific to the clients concerns. Where a follow-up is requested, we will ask you to send photos via email in the first instance, to assess the situation. You will receive feedback by email and/or a telephone call. Where the doctor advises an appointment is required, there is a £75 consultation review fee payable, this would then include cryotherapy, steroid injection and one reshave as needed at the follow up appointment. Any other treatment would be chargeable.
If patients have not been seen or been in contact during the 12 months post procedures/treatments then they require a new patient consultation with corresponding fee payable. If during the consultation further treatment is deemed appropriate, then at the doctors discretion any further treatment will be chargeable.
7. Personal Details
You agree that we Cosmedics can use your personal details for the purposes of providing you with medical and surgical services as well as providing pre- and post-treatment advice for you.
This information may be provided to other clinical organisations and individuals (including the consultant, clinical staff and the hospital) for the same purposes but only in connection with ongoing medical care.
We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell us. If you do not tell us, we will assume you are happy to receive this information.
All credit card details are stored securely off-site by Sage Pay in accordance with PCI compliance regulations.
8. Pricing
Prices are subject to consultation. Any price quoted in your consultation will then take precedence over prices that may be quoted on this website or elsewhere. The Company reserves the right to change prices at any time without notice.
9. Refusal of Treatments
There are several reasons that a doctor may consider that a treatment is not a suitable option for an individual and Cosmedics has a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that surgery or treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such surgery.
Please note that we do not provide treatments for anyone aged under 18 years.
10. Right to Refuse Treatment / Appointments
The Clinic reserves the right, at its sole discretion, to refuse, decline, cancel, or discontinue appointments, consultations, or treatment for any patient where it is reasonably considered appropriate to do so.
This includes, but is not limited to, circumstances where a patient:
- Repeatedly fails to attend scheduled appointments (DNA) or arrives persistently late
- Exhibits rude, aggressive, abusive, threatening, or offensive behaviour towards staff, clinicians, or other patients
- Uses inappropriate, discriminatory, or harassing language
- Demonstrates behaviour that disrupts clinic operations or compromises the safety, wellbeing, or comfort of others
- Fails to comply with clinic policies, procedures, or reasonable staff instructions
- Acts in a manner that, in the professional opinion of the Clinic, may compromise the therapeutic relationship or safe delivery of care
The Clinic may also decline to offer further appointments where there has been a breakdown in trust and confidence between the patient and clinician, or where the Clinic considers that it is not in the patient’s best interests to continue treatment within the Clinic.
Discretion and Non-Discrimination
Any decision to refuse or discontinue treatment will be made fairly and in accordance with applicable laws and professional obligations. The Clinic does not discriminate on the basis of protected characteristics as defined under applicable equality legislation.
Alternative Care
Where appropriate, the Clinic may recommend that the patient seeks care from an alternative provider.
11. Disclaimer
Our aim to to provide a first class service however we cannot guarantee that treatment is possible until the lesion / mole / wart / verruca has been seen by our doctor; whose individual advice takes precedence over any previous information given.
Only once you have been assessed can we give you a full recommendation on what is your best treatment option. Occasionally that may mean a referral to another specialist whether it by for a different type of laser or for the complexity of the concern.
12. Histology/Testing
We may advise patients to have their cysts sent for histology / testing. We charge the lowest prices possible for histology as we realise patients often feel it is not required, but occasionally rare or suspicious things are detected early on in lesions that can look normal, which is why this is good practice. We make no financial gain from this service.
Histology / testing of the removed skin lesion is mandatory if the Doctor recommends it to ensure there are no abnormalities. The doctor will clarify this at the consultation and may refuse to do the treatment if the client refuses the histology recommendation or else ask the client to sign a document stating they went against the Doctors advice.
Any test results or correspondence will be sent to your email account via an encrypted system called Egress. Should this not be preferable, please let us know at your appointment.
13. Cancellation Policy
We do understand if clients are unwell or have other commitments, but please give us as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy. For all doctor appointments we operate a 48 hour cancellation policy with a fee of £75.
Please note, any deposits paid and held on account will expire after 6 months.
14. Website Information
The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified doctor or other qualified healthcare professional.
We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.
15. Complaints Procedure
We are committed to providing a professional service to all our clients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 020 7386 0464 for further details or email info@mole-removal.co.uk. We will endeavour to deal with any matters arising promptly and efficiently.